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Mail Boxes Etc. reaffirms its commitment in 2025 to intensify investments and efforts aimed at enhancing service quality, while managing shipping rates and fees adjustments.
Mail Boxes Etc. (“MBE”) is part of the Fortidia Group, a leading global facilitator providing e-commerce, fulfillment, shipping, and marketing solutions to SMEs and individuals. In 2023, Fortidia served over 1.1 million business customers worldwide, generating €1.4 billion ($1.5 billion) in gross system-wide revenue through its 3,200 business solution centers across 60 countries, and €22 billion ($23.8 billion) in gross merchandise value.
Over the past years, MBE has successfully navigated a complex socio-economic environment by fostering a strong sense of community and unity. This approach has strengthened the company’s ability to innovate, plan for the future, and build resilience across all markets where it operates. Today, MBE’s foundation is as robust as its vision, both deeply rooted in the core principle of prioritizing its customers, primarily SMEs and individuals.
In 2024, MBE increased its investments in technology to continue advancing digitalization processes, accelerating time-to-market, and further enhancing its exceptional customer service quality. Looking ahead to 2025, MBE remains steadfast in this direction, aiming to support its customers in overcoming business challenges by offering professional solutions tailored to their needs while staying ahead of market trends.
In a global context characterized by rising production costs for its partners, MBE announces that, effective January 1, 2025, a revision to published shipping rate lists will be implemented. This adjustment is essential to maintaining the high-quality services that distinguish MBE in the market and remain the primary reason customers trust MBE experts as partners for their activities.
Domestic and international shipping rates will increase by an average of 6.9% across all European countries where MBE operates directly. Meanwhile, rates in Poland and the United Kingdom will see an average increase of 7.9%. Additional fee and surcharge adjustments will be applied on a case-by-case basis.
“Our focus remains on delivering exceptional services and a comprehensive range of business solutions that drive our customers’ success,” said Valeria Mennella, Chief Marketing Officer at Fortidia. “We are deeply grateful to our customers for continuously choosing MBE as their trusted global partner.”
About Fortidia
Fortidia is the brand of MBE Worldwide S.p.A., a privately held company based in Italy, and its subsidiaries. Fortidia is a global commerce facilitator for SMEs and individuals, offering e-commerce, fulfillment, shipping, marketing, and printing solutions through its portfolio of brands: PrestaShop, Mail Boxes Etc. (outside the USA and Canada), PostNet, PACK & SEND, World Options, AlphaGraphics, Multicopy, Print Speak, GEL Proximity, and Spedingo.
In 2023, its combined physical platform—including 3,200 Business Solution Centers in 60 countries with 14,000 associates—and its e-commerce platform PrestaShop served 1.1 million business customers worldwide, generating €1.4 billion ($1.5 billion) in gross system-wide revenue and €22 billion ($23.8 billion) in gross merchandise value.
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